How do I activate remote access for troubleshooting?

In certain cases, if WEPN technical support cannot resolve an issue through self-test and self-diagnosis, they may need to momentarily access the device to perform troubleshooting.

WEPN support requires provider’s permission (that can be granted through device settings) in order to access the device. The steps below show how to access the device settings menu and turn on  “Remote Access”:

Please note that Remote access will automatically turn off after some time automatically as a safe measure to ensure it won’t be left ON accidentally after the WEPN support team is finished with the troubleshooting task.