Provider's FAQ
This category brings together the knowledge base articles for WEPN gateway owners and service providers.
General
- How to safely restart or power off the device?
- What does it require to be a provider/host?
- Can hosting a WEPN cause problems with my Internet connection or ISP?
- Can I get in trouble for hosting a WEPN pod?
- Welcome :)
- What is WEPN?
Network Compatibility
- What is Carrier Grade Network Address Translation (CG-NAT)?
- UPnP Debugging
- What does "port is already mapped (on Android)" or "Could not Open Port (on iOS)" error mean?
- What does “Network Error” mean?
- What does “A server with the specified hostname could not be found” error mean?
- Why am I getting the “Local Network Permission Isn’t allowed” error?
Setup
Troubleshooting
- As a provider, how can I test my own service?
- How to see the current software version on the Pod and update it?
- How do I activate remote access for troubleshooting?
- Device owner is not set.
- My device cannot connect to the Internet
- VPN self-test failed!
ISP & Device Specific Guides
- My ISP is AT&T
- My ISP is Bell Canada
- My ISP is HyperOptic (UK)
- My ISP is Spectrum
- My ISP is Vodafone in Germany
- My WiFi Router is a FRITZ!Box Device
Security and privacy
- Can running a WEPN service expose my real identity to malicious actors?
- What permissions do we ask for in WEPN mobile app and why?
- Why do we ask for "local network" permission?
- Why do we ask for camera permission?
- What information is stored on the WEPN server?
- Why do you ask for email addresses?