Provider's FAQ
This category brings together the knowledge base articles for WEPN gateway owners and service providers.
General
- How to safely restart or power off the device?
- What does it require to be a provider/host?
- Can hosting a WEPN cause problems with my Internet connection or ISP?
- Can I get in trouble for hosting a WEPN pod?
- Welcome :)
- What is WEPN?
Network Compatibility
- What does "port is already mapped (on Android)" or "Could not Open Port (on iOS)" error mean?
- What does “Network Error” mean?
- What does “A server with the specified hostname could not be found” error mean?
- Why am I getting the “Local Network Permission Isn’t allowed” error?
- Why do I need to run the compatibility test before obtaining a WEPN Pod?
- What operations are performed by the compatibility test?
Setup
Troubleshooting
- How to see the current software version on the Pod and update it?
- How do I activate remote access for troubleshooting?
- My WiFi Router Is An Apple Airport Series Router
- Device owner is not set.
- My device cannot connect to the Internet
- VPN self-test failed!
Security and privacy
- What permissions do we ask for in WEPN mobile app and why?
- Why do we ask for "local network" permission?
- Why do we ask for camera permission?
- What information is stored on the WEPN server?
- Why do you ask for email addresses?
- How can I trust WEPN?